Who Are We
This website is hosted and managed by TSO (The Stationery Office Limited). Registered address: St Crispins, Duke Street, Norwich NR3 1PD. TSO is a registered Data Controller as defined by the UK Data Protection Act 1998. We obtain, record and process personal information in accordance with the UK Data Protection Act 1998 and all other applicable UK privacy legislation. Using Your Personal Information We may obtain personal information about you when you register to use this website or provide feedback about our products and services. We will use the information you provide to administer access to this website, e.g. to determine whether you are eligible to access this site and for what time period. To facilitate this it may be necessary for us to contact you to clarify and/or obtain further information concerning your request for access or to provide you with information to enable you to access the site. We may also use your personal information to prevent and detect fraud.
TSO offers free newsletters and email subscription services, which are designed to keep you informed of our product and service offerings. All recipients of our newsletter have either consented to receiving such material or have placed an order with us for similar products or services. If you have asked us to keep you informed of other or similar TSO products and services that may be of interest to you, we will use the personal information that we hold about you to facilitate the provision of this information. We may also contact you towards the end of your British Pharmacopoeia Online subscription and invite you to renew your subscription for the forthcoming period. You may at any time ask us to cease or not commence sending you direct marketing material by contacting our customer services division on Tel: +44 (0)870 600 5522 or by sending an email to firstname.lastname@example.org. Upon receipt of notification that you do not wish to receive marketing material, TSO will act on your instructions as soon as reasonably possible.
TSO analyses customer statistics, sales, traffic patterns and related site information. In order to facilitate this, where possible, our web server may automatically recognise the domain name and email address of users of this website, by using cookies. The information we collect in this way is used for internal review and improvement purposes, e.g. to improve and/or customise the content, and/or layout of our websites for our users or each individual user. This information is not shared with other organisations for commercial purposes.
Data Protection & Information Security
TSO processes personal information in accordance with UK data protection and privacy legislation. Moreover, our e-commerce activities are certified to the information security standard ISO 27001. We follow strict security procedures for storing the personal information with which we have been entrusted to ensure that it is afforded an adequate level of protection. We will not disclose or make your personal information available to a third party without your consent. You can also help to protect your personal information by ensuring that you keep your login password secure. We also recommend that you log out of your account once you have completed your transaction or enquiry, especially if you are using a shared computer. We will at your request, provide you with a copy of any personal information that we are holding about you. We will charge an administration fee of £10 on each occasion that such a request is made and we will require you to prove that you are the person who is the subject of the information that we are holding before disclosing it to you. We will also correct or delete any inaccurate information that we are holding about you that is brought to our attention.